Privacy Policy
Last updated: 12 November 2025
This Privacy Policy describes how Bluewatch Software Ltd (“BlueWatch Software”, “we”, “us” or “our”) collects, uses, and shares personal information when you use our website https://bluewatchltd.com
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information
Information that can identify you as an individual, such as your name, email address, phone number, company name, and postal address. We collect this information when you:
contact us via forms or email
request a quote or more information about our Services
sign up for an account or subscribe to updates
otherwise communicate with us.
1.2 Payment Information
If you purchase our Services, we may collect payment-related information such as billing address and transaction details. Payment card details are processed securely by our third-party payment processors and are not stored by us, except for limited information (e.g. last four digits, card type, expiry month/year) when necessary for invoicing, verification, or record-keeping.
1.3 Usage Data
We automatically collect certain information about how you access and use the Website and Services, including:
IP address
browser type and version
operating system
referring URLs and exit pages
pages viewed and actions taken
dates and times of visits.
This information helps us understand how our Website is used and improve its performance and security.
1.4 Cookies and Similar Technologies
We use cookies and similar technologies (such as web beacons or pixels) to remember your preferences, understand usage patterns, and improve the user experience. You can control or delete cookies through your browser settings, but some features of the Website may not function properly if cookies are disabled.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain our Services.
To process orders, issue invoices, and complete transactions.
To communicate with you, including responding to enquiries and providing customer support.
To personalize your experience and provide relevant content or recommendations.
To monitor and analyse usage and trends in order to improve our Website and Services.
To maintain the security and integrity of our systems, including detecting and preventing fraud or abuse.
To comply with applicable laws, regulations, and legal obligations.
We will only use your personal information where we have a lawful basis to do so (for example, performance of a contract, legitimate interests, your consent, or legal obligations).
3. Sharing Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
3.1 Service Providers
We share information with trusted third-party service providers who help us operate and improve our Services, such as hosting providers, payment processors, email and analytics services. These providers are only permitted to process your information on our behalf and in accordance with our instructions.
3.2 Business Partners
Where appropriate, and only with a valid legal basis (such as your consent or our legitimate interests), we may share limited information with business partners whose products or services may complement ours.
3.3 Legal and Safety
We may disclose information if we believe it is reasonably necessary to:
comply with a law, regulation, legal process, or governmental request
enforce our agreements or protect our rights
protect the safety, property, or rights of us, our users, or others.
3.4 Business Transfers
If we are involved in a merger, acquisition, reorganisation, or sale of all or part of our business or assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your rights continue to be protected.
4. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, use, alteration, or disclosure, including:
using encryption where appropriate for data in transit
storing personal information on secure servers
limiting access to personal information to staff and providers who need it for their work
monitoring our systems for vulnerabilities and potential attacks.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal information:
Access – to request a copy of the personal information we hold about you.
Correction – to request that inaccurate or incomplete information is corrected.
Deletion – to request that we delete your personal information, subject to legal or contractual obligations that may require us to retain certain data.
Restriction / Objection – to request that we restrict certain processing or to object to processing based on our legitimate interests.
Portability – to request a copy of your personal information in a structured, commonly used, and machine-readable format where technically feasible.
To exercise any of these rights, please contact us using the details in Section 8. We may ask you to verify your identity before responding to your request.
6. Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take reasonable steps to delete such information as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date at the top. Your continued use of the Website or Services after any changes become effective will constitute your acknowledgement of the changes and your agreement to the updated policy.
8. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
Bluewatch Software Ltd
Website: https://bluewatchltd.com